NATA investigates complaints about the organisation, our accredited facilities and the misuse of the NATA logo by non-accredited entities.
All complaints, including anonymous complaints, will be investigated provided sufficient and reliable information is made available by the complainant.
Receipt of a complaint is acknowledged with the complainant and any additional information pertinent to the investigation obtained. The matter is then thoroughly investigated.
The action taken by NATA with respect to a specific complaint is dependent on the nature of the complaint and the outcome of the investigation.
Once the complaint investigation is concluded and any necessary remedial action taken, the complainant is informed.