NATA undertakes continuous improvement through the application of management systems to aid the delivery of our accreditation and related services.
Our compliance efforts with relevant international standards ensures our ongoing Mutual Recognition Arrangements (MRA) with the International Laboratory Accreditation Cooperation (ILAC) and Asia-Pacific Accreditation Cooperation (APAC), and this underpins NATA’s key standing as part of Australia’s technical infrastructure.
We work to ensure the Association is governed and operated in accordance with NATA’s Constitution for key public and national interest purposes; it complies with all relevant legislation and meets its obligations under any agreements entered.
NATA’s compliance and governance activities are, by their nature, impartial. We provide considered and objective inputs across a range of areas from the appointment of the NATA Board (via NATA members) to the structural elements of relevant government Memorandum of Understanding (MoU) agreements.
The Compliance and Governance Group undertakes key activities that recognise the importance of cyber security with the goal to always be compliant with the requirements of ISO 27001 Information Technology – security techniques – information security management systems – requirements.
As part of this, on-going support of NATA’s ICT Department through compliance monitoring against standard requirements and facilitating compliance with management system aspects of the Standard.
To ensure we we meet the guidelines detailed in AS/NZS ISO 10002-2014 Customer satisfaction – guidelines for complaints handling in organisations – we actively review our complaints handling policy to increase transparency and understanding of the complaint handling process.
Our Quality Department continues to develop and host a wide range of surveys that focus on the provision of assessment activities. Surveys continue to be an invaluable measurement tool in evaluating the quality of our operational service delivery.