Compliance and Governance
We work to ensure the Association is governed and operated in accordance with NATA’s Constitution for key public and national interest purposes; that it complies with all relevant legislation and meets its obligations under any agreements entered.
Compliance and Governance conducts its activities impartial of other departments within NATA and provides considered and objective inputs across all areas covered by its remit including the appointment of the NATA Board (via NATA members).
Our continued compliance with relevant international standards ensures our ongoing Multilateral Recognition Arrangements (MRA) with Global ACI and Asia-Pacific Accreditation Cooperation (APAC), and this underpins NATA’s key standing as part of Australia’s technical infrastructure.
NATA undertakes continuous improvement activities through the application of management systems to aid and support the delivery of our accreditation and related services.
Services
Information Security
Compliance and Governance undertakes key activities that recognises the importance of information security across NATA, with the goal of compliance with the requirements of ISO/IEC 27001 Information security, cybersecurity and privacy protection.
Complaint handling
NATA’s complaint handling policy aims to align with AS 10002 Guidelines for complaint management in organisations.
Quality
Through our Quality Department, we continue to look for improvement opportunities by conducting audits and investigating feedback. Through collaboration with NATA’s members and our internal sectors, we are able to evaluate, monitor and review the quality of our service delivery