Compliance and Governance

NATA undertakes continuous improvement through the application of management systems to aid the delivery of our accreditation and related services. 

Our compliance efforts with relevant international standards ensures our ongoing Mutual Recognition Arrangements (MRA) with the International Laboratory Accreditation Cooperation (ILAC) and Asia-Pacific Accreditation Cooperation (APAC), and this underpins NATA’s key standing as part of Australia’s technical infrastructure. 

We work to ensure the Association is governed and operated in accordance with NATA’s Constitution for key public and national interest purposes; it complies with all relevant legislation and meets its obligations under any agreements entered. 

Impartiality

NATA’s compliance and governance activities are, by their nature, impartial. We provide considered and objective inputs across a range of areas from the appointment of the NATA Board (via NATA members) to the structural elements of relevant government Memorandum of Understanding (MoU) agreements.

Key activities

Technology

The Compliance and Governance Group undertakes key activities that recognise the importance of cyber security with the goal to always be compliant with the requirements of ISO 27001 Information Technology – security techniques – information security management systems – requirements. 

As part of this, on-going support of NATA’s ICT Department through compliance monitoring against standard requirements and facilitating compliance with management system aspects of the Standard. 

Complaint handling

To ensure we we meet the guidelines detailed in AS/NZS ISO 10002-2014 Customer satisfaction – guidelines for complaints handling in organisations – we actively review our complaints handling policy to increase transparency and understanding of the complaint handling process. 

Quality Department

Our Quality Department continues to develop and host a wide range of surveys that focus on the provision of assessment activities. Surveys continue to be an invaluable measurement tool in evaluating the quality of our operational service delivery. 

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Benefits of being a NATA accredited organisation

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices. When you choose to become NATA accredited, you can be sure of a number of competitive advantages for your business.
Assurance
NATA members receive a globally-recognised, peer-reviewed and government endorsed accreditation that provides a unique level of assurance to members, their clients and the community.
Competence
Our accreditation provides an independent benchmark for technical competence. Receiving NATA accreditation demonstrates to customers your organisation’s commitment to quality, safety and reliability of products and services.
Recognition
NATA accreditation is both nationally and internationally recognised. This provides a competitive advantage when compared to non-accredited organisations and ensures you are market-ready to capitalise on trade opportunities.
Training
NATA has been training individuals and teams both nationally and internationally for over 20 years and enjoys a global reputation for the quality of its courses and programs. Our active role in international accreditation education has seen us conduct training in over 20 countries.
International
NATA’s long standing and active involvement with international groups enables our members to gain international recognition for their accreditation and minimises the need for multiple assessments from different suppliers.
Innovation
NATA provides innovative and timely business solutions that meet the needs of our members and fulfil the expectations of the community. We have the experience and resources to ensure your accreditation provides you and your organisation with unique advantages.