Understanding ISO/IEC 17025

This course is designed to give participants a comprehensive understanding of the requirements and how to apply the Standard ISO/IEC 17025. It outlines the controls required to manage risks and provides tools to support a successful laboratory operation and achieve a high level of customer satisfaction.


Course overview

Accreditation to ISO/IEC 17025 plays an important role in supporting the creation of accurate and reliable results from laboratory testing, calibration, sampling, and measurement services across many sectors.

It is an international laboratory standard that laboratories must meet if they wish to demonstrate they:

  • Operate competently
  • Can generate valid results
  • Are able to plan and address risks and opportunities
  • Can act impartially
  • Have consistent laboratory operations

“Great overview of the standard for anyone working in a laboratory, especially those new to supervisory/managerial roles.”
Amelia Cecchin, Medical Scientist, Human Immunology, SA Pathology, Frome Road

Course objectives

The main objectives are to introduce the ISO/IEC 17025 Standard and the various clauses and terminology that laboratories are assessed against for accreditation purposes.


  1. Identify and understand the requirements of ISO/IEC 17025
  2. Understand processes for controlling risks associated with the laboratory’s testing processes
  3. Apply the requirements of ISO/IEC 17025

While open to those considering accreditation to this Standard, it is also suited to laboratory and testing staff at all levels who need an understanding of ISO/IEC 17025 and how it relates to their Quality Management System.

What you will learn

The course examines the purpose of the Standard and how it is applied to the laboratory. There is a focus on risk as a contributing factor to compliance and how this is managed and a section on the key requirements needed for accreditation.

Overall, you will be able to:

  • Understand the requirements of ISO/IEC 17025
  • Identify and apply tools to control risk factors
  • Be able to apply the requirements of the Standard to the laboratory system.

Specific learning areas:

  • General requirements: Discussion of key underpinning ethical concepts
  • Structural requirements: Structuring your Quality Management System
  • Resource requirements: Ways to effectively perform laboratory activities
  • Process requirements: Characteristics of the laboratory system that generate technically valid results
  • Management requirements: The management processes required to support laboratory operation

Who should do the course?

This course is ideal for individuals who:

  • need an understanding of the requirements of ISO/IEC 17025
  • are responsible for setting up their facility’s quality management system
  • are responsible for laboratory conformance with ISO/IEC 17025
  • work in a testing or calibration laboratory
  • hold a quality services/management role

Course dates and booking

Date Time Location Available Spaces
18 June 2024 09:00 am - 05:00 pm Virtual Course 1
23 July 2024 09:00 am - 05:00 pm Sydney 11
30 July 2024 09:00 am - 05:00 pm Melbourne 12
30 July 2024 09:00 am - 05:00 pm Virtual Course 12
20 August 2024 09:00 am - 05:00 pm Brisbane 15
20 August 2024 09:00 am - 05:00 pm Virtual Course 13
3 September 2024 09:00 am - 05:00 pm Perth 19
15 October 2024 09:00 am - 05:00 pm Canberra 20
15 October 2024 09:00 am - 05:00 pm Virtual Course 15
22 October 2024 09:00 am - 05:00 pm Sydney 19
29 October 2024 09:00 am - 05:00 pm Melbourne 20
12 November 2024 09:00 am - 05:00 pm Adelaide 20
19 November 2024 09:00 am - 05:00 pm Brisbane 20
3 December 2024 09:00 am - 05:00 pm Perth 18
10 December 2024 09:00 am - 05:00 pm Virtual Course 16

Become a member

Benefits of being a NATA accredited organisation

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices. When you choose to become NATA accredited, you can be sure of a number of competitive advantages for your business.
NATA members receive a globally-recognised, peer-reviewed and government endorsed accreditation that provides a unique level of assurance to members, their clients and the community.
Our accreditation provides an independent benchmark for technical competence. Receiving NATA accreditation demonstrates to customers your organisation’s commitment to quality, safety and reliability of products and services.
NATA accreditation is both nationally and internationally recognised. This provides a competitive advantage when compared to non-accredited organisations and ensures you are market-ready to capitalise on trade opportunities.
NATA has been training individuals and teams both nationally and internationally for over 20 years and enjoys a global reputation for the quality of its courses and programs. Our active role in international accreditation education has seen us conduct training in over 20 countries.
NATA’s long standing and active involvement with international groups enables our members to gain international recognition for their accreditation and minimises the need for multiple assessments from different suppliers.
NATA provides innovative and timely business solutions that meet the needs of our members and fulfil the expectations of the community. We have the experience and resources to ensure your accreditation provides you and your organisation with unique advantages.