Quality Management in the Laboratory

A sound quality system drives consistent and reliable results. Building and maintaining an effective and sustainable quality system involves key components that must be considered and developed. This course looks at all aspects of the laboratory’s quality system to ensure it enables meeting the technical competency requirements of international quality management system Standards such as ISO/IEC 17025 and ISO 15189.

 By the end of this course, participants will be able to:

• identify elements of good laboratory practices
• identify quality requirements relating to the organisation
• implement a management system to achieve effective control over laboratory processes
• meet the needs of customers and accreditation requirements
• implement best practice and factors to continuously improve the laboratory’s operations and implement risk-based thinking.

The course is designed to help participants think like leaders, develop new approaches and shape actions through sound decision-making and judgement. Over 3-days, participants will explore key factors needed to be implemented to successfully achieve a best practice quality system.

You will learn:

• An overview of quality concepts and standards
• Documentation management and hierarchy
• Process management and reporting requirements
• Identifying potential errors and risks within the system
• The importance of quality and what this really means
• Key components of a Quality Management System
• How to implement a Quality Management System based on the requirements of the Standard
• Identifying and managing risks

This course has been designed for Quality Managers and laboratory staff with responsibility for the implementation and maintenance of a Quality Management System.